Longivy Privacy Policy

1. Company Information

V.B. MYBESTHEALTH LTD

Email: hello@longivy.app Website: https://longivy.app

2. Information We Collect

We may collect the following categories of information:

A. Account Information

·       Name

·       Email address

·       Password (encrypted)

·       Country or region

·       Age group (optional)

·       Subscription status

B. Wellness & Lifestyle Information

When using Longivy, you may voluntarily provide information related to:

·       Stress

·       Sleep

·       Mood

·       Energy

·       Lifestyle habits

·       Wellness routines

·       Daily check-ins

·       Personal reflections

·       Wellness goals

·       Weight tracking (optional)

·       Program, retreat, or club participation

This information is used to generate your Health Score, wellness insights, reports, trends, protocols, and app experiences.

C. Device & Technical Information

We may automatically collect:

·       Device type

·       Operating system

·       App version

·       IP address

·       Language settings

·       Crash logs

·       Diagnostic and performance information

·       Push notification token

D. Usage Information

We may collect information about:

·       Features used

·       Screens visited

·       Check-in activity

·       Time spent in the app

·       Subscription activity

·       Interaction with wellness content

E. Social & Ranking Features

Longivy may display optional ranking and comparison features based on Health Score trends and activity participation.

If enabled, users may:

·       View their ranking position

·       Compare score trends with friends or groups

·       Participate in optional leaderboards or wellness challenges

These features are optional and can be adjusted within app settings where available.

3. How We Use Your Information

We use your information to:

·       Provide and operate Longivy services

·       Generate Health Scores and wellness insights

·       Personalize protocols, reports, and recommendations

·       Improve user experience

·       Maintain app security and performance

·       Process subscriptions and purchases

·       Send service-related notifications

·       Provide customer support

·       Improve app functionality and analytics

·       Prevent abuse or unauthorized access

We do not sell your personal information.

4. Legal Basis for Processing (GDPR)

For users located in the European Economic Area (EEA), we process personal information under one or more of the following legal bases:

·       Your consent

·       Performance of a contract

·       Compliance with legal obligations

·       Legitimate interests related to improving and securing our services

5. Data Storage & Security

We use commercially reasonable administrative, technical, and organizational safeguards to protect your information.

Data may be stored on secure servers located in the European Union or other regions where our service providers operate.

While we take security seriously, no online system can guarantee absolute security.

6. Third-Party Services

Longivy may use trusted third-party providers for:

·       Cloud hosting

·       Analytics

·       Push notifications

·       Authentication

·       Subscription management

·       Email delivery

·       Error monitoring

Examples may include:

·       Apple App Store

·       Google Play

·       Firebase

·       Zoho Mail

·       Hosting providers

These providers process information only as necessary to provide their services.

7. Payments & Subscriptions

Subscriptions purchased within the mobile app are processed through:

·       Apple App Store

·       Google Play Store

We do not directly store full payment card information.

Billing, payment processing, refunds, and subscription management are handled according to Apple’s and Google’s policies.

8. Push Notifications

Longivy may send push notifications related to:

·       Wellness reminders

·       Check-in reminders

·       Program or retreat updates

·       Protocol reminders

·       App updates

·       Wellness insights

You may disable notifications at any time through your device settings.

9. Social Login

Longivy may allow optional login through third-party services such as:

·       Google

·       Apple

·       Meta/Facebook

If you choose social login, we may receive limited account information such as your name, email address, and profile identifier, depending on the permissions you approve.

10. Data Retention

We retain personal information only for as long as necessary to:

·       Provide Longivy services

·       Comply with legal obligations

·       Resolve disputes

·       Maintain security and analytics records

You may request deletion of your account at any time.

Some information may remain in backup systems or anonymized analytics for a limited period.

11. Your Rights

Depending on your location, you may have the right to:

·       Access your personal information

·       Correct inaccurate information

·       Delete your information

·       Restrict or object to processing

·       Withdraw consent

·       Request data portability

To exercise your rights, contact:

hello@longivy.app

12. Children’s Privacy

Longivy is not intended for children under the age of 16.

We do not knowingly collect personal information from children.

If we become aware that information has been collected from a child without appropriate consent, we will delete it.

13. International Users

If you access Longivy from outside the European Union, your information may be transferred to and processed in countries where our service providers operate.

We take appropriate measures to protect transferred data in accordance with applicable privacy laws.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

When changes are made, we will update the “Last Updated” date above.

Continued use of Longivy after updates means you accept the revised Privacy Policy.

15. Contact Us

If you have questions about this Privacy Policy or your personal information, contact:

V.B. MYBESTHEALTH LTD Email: hello@longivy.app Website: https://longivy.app